Process Modeling and Simulation
نویسنده
چکیده
A business process is the set of activities and decision rules required to accomplish an operational objective. Examples include fulfilling an order, manufacturing a product, fielding a technical support phone call, or even launching a rocket. A process model provides an analytical framework for describing the activities and their relationships in detail. It extends the concept of business process reengineering by providing a quantitative predictive capability. A process model codifies the process and provides a common understanding of how a current or future system behaves. The steps of a process model can be illustrated with a flowchart (see Figure 1 below), however, it also contains additional information including business logic, sequencing rules, flow rates, and any statistical equations that describe the role of uncertainty in the process.
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